shippingreturn

Shipping and Return Information

Order processing, insured shipping and returns for jewelry ordered through Crypto Assets.

Common Questions

How are orders shipped?

Available items are shipped insured and require a signature on delivery. Processing time varies by design, and made-to-order pieces can take longer than in-stock pieces. Production timelines are stated on the product page where they apply.

What is the return process?

Contact customer service within the applicable return window with your order reference. Personalized or custom-made items are generally excluded from return because they cannot be resold.

Are shipping and handling fees included?

Shipping terms are shown during checkout before you confirm the order.

Do you ship internationally?

Shipping eligibility is shown during checkout for your destination. If your country is not listed, contact us before ordering.

How do returns affect cryptocurrency payments?

Refunds follow the original payment method. Because crypto transfers are irreversible on the network, a refund is issued to a wallet address you provide rather than reversed on the original transaction.