Contact Us

Contact Crypto Assets

Crypto Assets is an online retailer, so support runs through the product page and your order reference rather than a walk-in store. Include the product link and, where relevant, your required ring size or the item details for a service request.

Common Questions

How do I get help with an order?

Send your order reference along with the product link and the question. Order status, tracking and payment questions are all handled through your order reference.

Can I confirm or change an order?

Contact us as early as possible with your order reference. Once an order enters the dispatch stage some changes may no longer be possible, and we will tell you where it stands.

How do I arrange a repair, appraisal or engraving?

Submit the product link with what you need. Resizing depends on the ring's construction and any stone setting, so we confirm feasibility and turnaround before you order.

How do I arrange gold buying or a bullion enquiry?

Send the item description, karat and approximate weight. We confirm the evaluation and quote before anything proceeds.

What if an item is out of stock?

Use the product page to submit a restock enquiry. Availability changes with metal prices and production schedules, so the page is the most current source.