Customer Service

Crypto Assets Customer Service

Support for Crypto Assets orders, including order tracking, product questions, sizing guidance, jewelry care and cryptocurrency payment queries.

Common Questions

How do I track my order?

Use your order reference, which is issued when the order is placed. Keep it for any later question about the order.

What if I need a different ring size?

Ring sizing depends on the construction of each design and on any stone setting. Send us the product link and required size before ordering so we can confirm whether an adjustment is possible.

How should I care for high-karat gold jewelry?

Remove jewelry before swimming, and avoid contact with chlorine and harsh cleaning products. High-karat gold is softer than lower karats, so store pieces separately and clean with a soft cloth.

How do cryptocurrency payments work?

Your cart shows a live USD total first. At checkout you select the coin you want to pay with, and the amount due is calculated at the quoted rate and held for a limited window.

Why did a price change while I was shopping?

Gold and silver prices move continuously, so displayed prices track the live metal rate. The price shown at checkout is the price you pay.